Privacy Policy

Last updated: 27 September 2026

Y Fitness DXB (“we”, “us”, “our”) provides mobile personal training across Dubai, United Arab Emirates. This policy explains what personal information we collect when you visit yfitnessdxb.com, contact us or train with us, how we use it, and the choices you have. We handle personal data in line with applicable UAE data protection law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

1. Information we collect

Information you give us

Enquiry and booking forms: your first and last name, email address, phone number, the area you are based in, your preferred training times and your message.
Newsletter sign-up: your email address.
WhatsApp, phone and email: your name, number and anything you tell us when you message or call us.
Health and fitness information: before and during training, your coach may ask about your goals, injuries, medical conditions, pregnancy or post-natal status and current activity level. You choose what to share. We ask so we can keep your sessions safe.
Booking and payment details: the package you buy, session dates and locations. If you pay online, your card details are handled by our payment provider. We do not see or store your full card number.

Information collected automatically

Usage data: pages you visit, how you arrived at our site, your device and browser type, approximate location (city level) and IP address. This is collected through Google Analytics and Google Ads using cookies. See section 6.
Spam protection: our forms use Google reCAPTCHA, which collects device and interaction data to check that you are a real person.

2. How we use your information

To reply to your enquiry and arrange your free first session.
To match you with a suitable coach and deliver your training at your chosen location.
To plan safe, effective sessions based on your goals and health information.
To manage bookings, packages, reminders and payments.
To send our newsletter and offers, only if you signed up. You can unsubscribe at any time.
To understand how visitors use our website and measure how well our advertising works, so we can improve both.
To protect our website from spam and misuse, and to meet our legal obligations.

3. Your health information

Health information is sensitive, so we treat it with extra care. We use it only to make your training safe and suitable. We share it only with the coach who trains you. We never use it for marketing and never sell it. If you have a medical condition, we recommend checking with your doctor before starting a new exercise programme.

4. Who we share your information with

We do not sell your personal information. We share it only when needed to provide our service:

Your coach: the Y Fitness DXB coach assigned to you receives the details needed to train you, such as your name, contact number, location, schedule and relevant health information.
Service providers: companies that help us run the business, including our website host, Google (Analytics, Ads, Tag Manager, reCAPTCHA, Maps and Fonts), WhatsApp (Meta) when you message us there, our email provider and our payment provider. They may only use your information to provide their service to us.
Legal reasons: if the law, a court or a government authority requires it, or to protect the rights and safety of our clients, coaches or the public.

5. International transfers

Some of our service providers, such as Google, may store or process data on servers outside the UAE. Where this happens, we rely on providers that apply recognised safeguards to protect your information.

6. Cookies and similar technologies

Cookies are small files stored on your device. We use:

Essential cookies: needed for the website and its forms to work.
Analytics cookies (Google Analytics, for example _ga and _ga_*): to count visits and see which pages are useful.
Advertising cookies (Google Ads, for example _gcl_au): to measure whether our ads lead to enquiries and to show relevant ads.

Our pages may also load content from third parties, such as an embedded Google Map and a widget that displays our Google reviews. These providers may set their own cookies.

You can block or delete cookies in your browser settings. You can opt out of Google Analytics with the Google Analytics opt-out add-on and manage ad personalisation in Google My Ad Center. Blocking cookies will not stop you from contacting or training with us.

7. How long we keep your information

Enquiries that do not lead to training: deleted within 12 months.
Client records, including training and health notes: kept while you train with us and for up to 2 years after your last session, unless you ask us to delete them sooner.
Payment and invoice records: kept for as long as UAE law requires for accounting and tax purposes.
Newsletter: until you unsubscribe.

8. Your rights

Subject to applicable law, you can ask us to:

tell you what personal information we hold about you and give you a copy;
correct information that is wrong or incomplete;
delete your information;
stop using your information for marketing, or restrict how we use it;
withdraw your consent at any time, where we rely on consent.

To make a request, email y@yfitnessdxb.com or message us on WhatsApp. We may ask you to confirm your identity. We will respond as soon as we can, and within 30 days.

9. Children

We offer training for children, but we only accept bookings for anyone under 18 from a parent or legal guardian. The parent or guardian provides the child’s information and can exercise the rights above on the child’s behalf. Our website is not directed at children, and we do not knowingly collect information directly from them online.

10. How we protect your information

Our website uses HTTPS encryption. We limit access to client information to the people who need it. We also ask our coaches to keep client details confidential. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

11. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when it last changed. Significant changes will be highlighted on this page.

12. Contact us

Y Fitness DXB
Dubai, United Arab Emirates
Email: y@yfitnessdxb.com
WhatsApp: +971 58 694 6031